Changed your mind, or something not right? Email [email protected] and we’ll help you with the next step.
30-day returns
Request a return within 30 calendar days of delivery. For a change-of-mind return, keep the item unused, clean, and in its original condition, with its packaging, parts, and accessories. Include your order number and the items you want to return.
Who pays for return shipping?
For change-of-mind returns, the buyer pays the return shipping cost. If the product has a quality problem, VONTIX pays the return shipping cost. Contact us before sending a faulty item back so we can arrange a prepaid label or agree on a shipping method. We also cover return shipping when we send the wrong item.
How to send a return
Email us for the return address and instructions, then pack the item securely and keep your tracking receipt. Do not send a return to our business address unless we specifically direct you there. For a damaged or faulty item, include photos if possible; we may ask for more information to understand the problem.
Refunds within 5 business days
After your return arrives, we inspect it and process an eligible refund to the original payment method within 5 business days. If a return is not required, we process the refund within 5 business days after confirming the refund by email. Your bank or payment provider may need additional time to post the credit. We will explain any rejected return by email.
Order changes and cancellations
Email as soon as you notice an error or want to cancel. We’ll try to help before the order ships, but cannot guarantee changes once it has been packed or handed to the carrier. Shipped orders follow the return process above.
This policy does not limit any consumer rights that apply to your purchase.
Questions? Email [email protected]. Customer service hours: 9:00 AM–5:00 PM, Beijing time (UTC+8).