Your information helps us deliver your order and answer your questions. This policy explains how VONTIX, operated by Beijing Haiboxun Trading Co., Ltd., handles personal information when you shop at www.vontix.store or contact us.
What we collect
When you place an order or contact us, we collect the details you provide, such as your name, email, phone number, delivery and billing addresses, order details, and messages. If you create an account, we also process account details. Our website and hosting services may record technical information such as IP address, browser type, and requests made to the website. Payment services process the information needed to complete your payment; do not send card details by email.
Why we use it
We use information to process orders and payments, arrange delivery, respond to questions, handle returns and refunds, keep the website secure, and meet recordkeeping or legal requirements. If we offer optional marketing emails, you can choose whether to receive them and unsubscribe later.
Who receives it
We share the information needed to perform a service with providers involved in operating the store, such as website hosting, payment processing, delivery, and customer support. We may also disclose information when required by law or to protect against fraud. We do not sell your personal information for money.
Cookies
The store uses cookies for functions such as keeping items in your cart, remembering a session, and supporting checkout. You can manage cookies through your browser settings. Blocking them may stop parts of the store from working. Any additional analytics or advertising tools must be reflected in this policy and the choices we provide when introduced.
Storage and security
We retain information for as long as needed to manage orders, resolve issues, and meet legal or accounting requirements. We take reasonable steps to protect it, but no online system is completely secure. Our operator is in China, so customer information may be accessed there to provide support and manage orders. Service providers may process information in other countries.
Your requests
Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of your information, or object to certain uses. Email [email protected] to make a request. We may need to verify that it comes from you. Some records may need to be kept to comply with legal requirements.
Children and changes
This store is intended for adult shoppers. If you believe a child has provided personal information, contact us. We update this page when our practices change.
Contact
Email: [email protected].
Operator: Beijing Haiboxun Trading Co., Ltd.
Registered and operating address: Room 4065, within Unit 401, 4th Floor, Building 26, Jing’anli, Chaoyang District, Beijing 100028, China.