Need a hand? Email [email protected] with your product question, order number, or delivery concern. For a damaged or faulty item, photos of the item and packaging help us understand what happened.
Customer service hours: 9:00 AM–5:00 PM, Beijing time (UTC+8). You can email at any time; we review messages during these hours.
Store operator: Beijing Haiboxun Trading Co., Ltd.
Legal representative: Wang Miaoxin.
Registered and operating address: Room 4065, within Unit 401, 4th Floor, Building 26, Jing’anli, Chaoyang District, Beijing 100028, China.
For a return, please email us first for the correct return address and shipping instructions. The business address above is not automatically your return destination.
We sell to customers in the United States with free standard shipping. Allow 1–3 business days for processing and another 3–6 business days for delivery after shipment. For return conditions and refund details, please see our Refund and Returns Policy.